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John Osborne is a seasoned consultant specializing in Performance Improvement in both operational and back-office functions. While his Process Engineering experience spans multiple industries, John has had numerous successful engagements in leading edge Healthcare Process Improvement.
His Healthcare experience spans Laboratory, Home Health, Hospital, and Nurse Staffing companies. Throughout his career, he has been considered a resourceful strategist, implementing tactical plans to achieve strategic goals, a troubleshooter, identifying opportunity and waste in business processes and implementing cross-functional solutions to improve quality and profitability, and a respected leader mentoring teams to establish buy-in and accountability and to roll out Performance Improvement methodologies, such as Six Sigma and Continuous Lean Improvement
Experience:
Hospital
Bayonne Medical Center, NJ - Performance Improvement engagement. Departmental definition of issues, actions, processes, and accountability for Admitting, Lab, Radiology, Food Service, Transportation, ED, Nursing, Medical Records and new ventures.
Health Services
Impath Physician Services, Inc.– Performance Improvement consultant for this $1775MM cancer Diagnostics company’s centralized Billing and Collections operations and front-end operations.
Intrepid USA - Implemented formalized Process Improvement Plan that resulted in a one year EBITDA improvement from ($3MM) to positive $20MM. Guided senior management and staff support for high level initiatives, mid-management process action teams, and staff level productivity reporting and improvement. Efforts resulted in a lean organization, improved field margin contribution, increase in referrals, significant decreases in DSO and A/R, and rightsizing of the central services office.
NT Healthcare, a Division of Talentree - Interim President and CEO. Achieved a 13% increase in revenue and raised EBITDA from 4% to 11%.
Multi-Industry Experience
Wholesome and Hearty Foods - President/CEO
Erie Plastics - Director of Quality
Amfuel - VP of Operations, VP of Quality
Pratt & Whitney - Supply Chain Manager, Program Manager, Manufacturing Manager
Education:
BBA, Jacksonville State University
MBA, Southeastern Institute of Technology
Certifications:
Six Sigma Black Belt, Villanova University
Lean Master, Villanova University
Certified Quality Master
ISO 9000 Lead Assessor
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Alabama: 440-842-6410
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